Return Policy:
At CLUB PARADISO, we strive to ensure your complete satisfaction with every purchase. However, we understand that circumstances may arise where a return is necessary. Please take a moment to review our return policy below.
Conditions for Returns:
- We accept returns on jewelry that is unworn, undamaged, and in its original condition.
- Returns must be initiated within 15 days of the original purchase date.
- All tags and packaging must be intact and included with the returned item.
Exclusions:
- Customized or personalized items are not eligible for return unless they are defective or damaged upon receipt.
- Sale or clearance items are final sale and cannot be returned or exchanged.
How to Initiate a Return:
- Contact our customer service team at info@clubparadiso.com to request a return authorization.
- Pack the item securely, including all original packaging and tags.
- Ship the item back to us using a traceable shipping method.
Refunds:
- Refunds will be issued to the original form of payment upon receipt and inspection of the returned item.
- Please allow 5-10 business days for your refund to be processed. Days may vary depending on your bank's methods.
Additional Information:
- Shipping costs are non-refundable unless the return is due to a mistake on our part.
- CLUB PARADISO reserves the right to refuse returns that do not meet the above criteria.
We appreciate your understanding and cooperation with our return policy. If you have any questions or concerns, please don't hesitate to contact us.